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QRYSTEL intelligenceLaw firm phone systemAnswering service
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infoOverview

What is LEX Phone?

LEX Phone is a business phone and AI answering and intake service for Australian law firms. Each lawyer gets an Australian number, and an automated answering service called QRYSTEL intelligence, which knows your firm, is connected to your systems and answers when they cannot, and a written summary and transcript of every call and text, filed to the matter in Smokeball or to a SharePoint library, with Clio filing in development. It is made in Melbourne by Avocado Pty Ltd.

checklistWhat it does

The six things LEX Phone does on every line

Whichever way a call is taken, the record is the same, so the matter tells the whole story whether the lawyer spoke to the client or the answering service did.

Gives each lawyer a business number

A dedicated Australian number, or port the one you have. The caller's matter and your last note are on screen before you pick up.

Answers in the firm's name when you cannot

In court, in a meeting or finished for the day, QRYSTEL intelligence answers, tells the caller it is automated and transcribing, takes a legal intake or a message, and books the consult if you allow bookings. It never gives advice and never pretends to be a person.

Works in three modes you switch in a tap

Available rings your phone as normal. Screen has QRYSTEL intelligence find out who is calling and why, then puts genuine callers through with a one-line summary. Unavailable has QRYSTEL intelligence take every call.

Writes the summary and transcript

Every call becomes a file note, a summary and a transcript, ready in the app shortly after it ends, with any close date on the first line. Calls a lawyer answered are written up too, so a call taken on a mobile between hearings is still on the file.

Files the record to the matter

A completed task on the Smokeball matter with a memo or Word document beside it, or a Word document in your SharePoint library under the contact. Clio filing is in development. Texts with a client are logged to their matter as well.

Lays out the day

Callback tasks and consult bookings land in the practice management system's tasks and calendar and in the app's Agenda tab. Replies to texts are drafted for the lawyer to send, never sent on their own.

Don’t settle for a shared answering service.

A shared desk answers for dozens of businesses. Your client waits, gets a script, and you get an email.

  1. CallerSarah LinCalling Whitfield Law
  2. Shared answering service Whitfield LawHarbour PlumbingBright Smile DentalCoastline Realty Ringing for
  3. An agent on a scriptSarah Lin called. Please call her back.Emailed to the firm
  4. Lawyer calls backHours after the call

How QRYSTEL intelligence routes

Every call, routed by the lawyer’s mode.

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live now

New enquiries ring the firm's intake line, and existing clients ring their own lawyer's mobile. QRYSTEL intelligence is on every line and answers by its owner's mode: the intake line rings Leo Grant, who is Unavailable, so QRYSTEL intelligence takes Jordan Tate's enquiry and books a consult. Hannah is Available, so Sarah Lin's call rings straight through. Tom is on Screen, so QRYSTEL intelligence checks Mark Owens's call before Tom joins it. Every call is transcribed and filed to the matter in Smokeball.

Two ways to switch it on

Forward your landline

Keep the number on your letterhead and forward it to your LEX Phone number. Every call is answered.

Or use your LEX Phone number

Make it the firm's intake line and give it to new clients. Each lawyer's own number is covered too.

extensionSmokeball

How the Smokeball integration works

Smokeball is the integration most firms ask about. It is live, listed on the Smokeball marketplace, and connected once for the whole firm by an owner or manager.

On the matter

Every call is filed as a completed task on the Smokeball matter, with the file note as its body and a memo, or a Word document in a LEX Phone Calls folder, holding the full note and transcript. A call the service cannot match to a single open matter waits in the app for one tap rather than being filed to a guess.

Contacts, tasks and calendar

Contacts sync from Smokeball so caller ID works from the first call. A message taken or a call back requested becomes an open task on the matter for the lawyer responsible, synced both ways, and a consult the service books appears in the lawyer's Smokeball calendar.

New enquiries as leads

When leads are turned on, a new caller with a new matter becomes a Smokeball contact and a lead matter of the type you choose, with the call already filed to it. Withheld numbers, outbound calls and spam never create one.

Time capture, if you want it

Off until the firm turns it on. Then the duration of a call a lawyer handled goes on the task for AutoTime, or a fee is written straight to the matter. Calls the answering service took on its own are never billed.

The full detail, including setup and the Smokeball questions firms ask, is on the Smokeball integration page. SharePoint and Clio have pages of their own.

blockWhat it is not

Three things LEX Phone does not do

It does not give legal advice or check conflicts

It collects what the firm needs to run its own conflict check and tells a caller when a question is one for the lawyer. The other side gets a message taken and nothing confirmed, not even whether the firm acts.

It does not pretend to be a person

It says it is automated, tells every caller the call is transcribed, and never uses a human name. What it replaces is the voicemail box, not the receptionist a firm already has.

It does not keep recordings

Calls are transcribed, not kept as audio. Transcripts are deleted from our storage once they are filed to the firm's system, or after three months when there is nowhere to file them, and the caller can ask for transcription to stop at any time.

paymentsPrice

One plan, A$79.99 a month per lawyer

Billed through the App Store or Google Play, GST included, no contract and no per-call fee. The number, summaries and transcripts, and Smokeball and SharePoint filing are in the one price, with Clio to come, and QRYSTEL intelligence answers in all three modes at no extra cost when you join by 31 January 2027. Pricing has the detail.

helpFAQ

Questions about LEX Phone

LEX Phone is a business phone and AI answering and intake service for Australian law firms. Each lawyer gets an Australian business number, or ports the one they have. QRYSTEL intelligence, its automated answering technology, knows your firm and is connected to your systems. It answers when the lawyer cannot, takes the intake or the message, and every call and text is written up as a summary and transcript and filed to the matter in Smokeball or to a SharePoint library, with Clio filing in development. It is made in Melbourne by Avocado Pty Ltd.

Yes. EzyBiz LEX was renamed LEX Phone in November 2026, and the website moved from ezybizlex.com.au to lexphone.com.au. The app, your business number, your subscription and your Smokeball, SharePoint or Clio connection are unchanged, and the old web addresses redirect to the new ones.

All three. It is a business line with an Australian number for each lawyer, QRYSTEL intelligence answering that line in one of three modes, and an app for iOS and Android where calls, texts, summaries and the day's callbacks and bookings live. Firms can keep their desk phones or existing system if they like, with each lawyer's LEX Phone number on their mobile.

An owner or manager connects Smokeball once for the firm. From then on every call becomes a completed task on the Smokeball matter with the file note, and a memo or a Word document in a LEX Phone Calls folder beside it. Contacts sync from Smokeball for caller ID, callback tasks sync both ways, consults the service books appear in the lawyer's Smokeball calendar, and a new enquiry can open a contact and lead matter. Time capture is optional and applies only to calls a lawyer handled. The integration is live and listed on the Smokeball marketplace.

SharePoint filing is live: every summary and transcript lands in your library as a Word document, organised by contact, under your Microsoft 365 permissions. Clio filing is in development. LEX Phone does not file into LEAP, but every summary stays in the app, searchable alongside your texts, and a push notification arrives after each call.

A$79.99 a month per lawyer, billed through the App Store or Google Play with GST included, and no contract. The number, summaries and transcripts, and Smokeball and SharePoint filing are all in the one price, with no per-call or per-minute fee. QRYSTEL intelligence, the answering service, is included for the life of your subscription when you join by 31 January 2027, and from 1 February 2027 it is an A$40 a month add-on for new subscribers.

It is automated, and it says so. QRYSTEL intelligence introduces itself as the firm's customer service system, tells every caller at the start that the call is transcribed, never uses a human name, and tells anyone who asks that it is automated. In Screen mode a caller who needs a person is put through to the lawyer, and in every mode a caller can leave a message and be called back.

Avocado Pty Ltd, a small software company in Melbourne run by its founder, Sunil Chand. Summaries, messages and contact records are stored in Australian data centres under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Transcripts are kept only until they are filed to the firm's own system, or for three months when there is nowhere to file them. Support is a person in Australia.

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Keep reading

IntegrationSmokeball phone integrationEvery call filed to the Smokeball matter, with callback tasks, bookings in your calendar and new enquiries opened as leads.IntegrationClio phone integrationIn development: every call filed to the Clio matter as a phone communication, with callback tasks and bookings in your Clio calendar.IntegrationSharePoint phone integrationEvery summary and transcript written to your Microsoft 365 library as a Word document, organised by contact.GuideThe three call modesAvailable, Screen or Unavailable: what the caller hears, what happens when you do not pick up, and how a new client leaves every call with a next step.GuideChoosing an AI receptionistWhat an AI receptionist does on a legal line, what it must never do, and the questions to ask before you switch one on.GuideAI receptionist or answering serviceWhat each costs as volume rises, what each leaves on the matter file, and where a person is still the better answer.